Refund policy

Refund Policy:

Thank you for shopping with us. We want to ensure your complete satisfaction with your purchase. Please review our refund policy below.

Returns and Eligibility: We offer a 14-day return policy, giving you ample time to request a return after receiving your item. To be eligible for a return, the item must meet the following criteria:

1. The item must be in the same condition as when you received it - unworn, unused, with all tags intact, and in its original packaging.
2. You must provide the receipt or proof of purchase.

Initiating a Return: To start a return, please contact us at originalaltadenaapparel@gmail.com. We will guide you through the return process. Please note that we will not accept any items sent back to us without prior authorization.

Upon acceptance of your return request, we will provide you with a return shipping label and instructions on how and where to send the package.

Damages and Issues: Upon receiving your order, please inspect the items carefully. If you discover any defects, damages, or if you receive the wrong item, please contact us immediately. We will assess the issue and take the necessary steps to make it right.

Exceptions and Non-Returnable Items: Certain items cannot be returned due to their nature. These include perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders, personalized items), and personal care goods (e.g., beauty products). Additionally, we cannot accept returns for hazardous materials, flammable liquids, or gases. If you have any concerns regarding the return eligibility of your specific item, please reach out to us for clarification.

Please note that sale items and gift cards are non-returnable and non-refundable.

No Exchanges: Returns are accepted only for damaged items or in cases where an incorrect item was shipped due to our error. No exceptions."

European Union 14-Day Cooling Off Period: If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, and without justification. The same conditions apply as stated above, including the item's condition, packaging, and the need for a receipt or proof of purchase.

Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at originalaltadenaapparel@gmail.com. We will be happy to assist you further.

For any additional questions or concerns regarding returns, please don't hesitate to reach out to us at originalaltadenaapparel@gmail.com. We are here to help you.